Labels are an important elements of your packages. Always include the complete shipping address. For international shipments, please include following:
- A contact name
- Telephone number
- Postal code
Buyers using a P.O. Box address need to include their telephone number on the label. If applicable, please include the apartment or unit number.
Shipping labels should be placed on top of the package. If you are using a packing slip, place it on the same surface of the package as the address label. Do not place labels on hard to read areas, like over a seam, closure gap or on top of sealing tape.
To avoid confusion, remove old labels or markings on a used box.
Always include your complete return address, that means your postal code with the street address. For international shipments, include a contact name, telephone number, and address with postal code.
Place a duplicate label or other form of identification inside your package.
Parcels need to be safely and securely packaged and the address (including postal code) needs to be clearly labeled on the package.
Make sure fragile or oddly shaped items are properly packaged.
The general idea:
- Don’t leave too much empty space in your boxes
- Don’t fill up that space with too much packing material
- Pick the right box sizes for your products
- Use a decent amount of bubble wrap
- Use padded envelopes for sharp edges or odd shapes
- Make sure any outer containers are strong enough for their contents
- Fragile items shouldn't touch either each other, or the side of the container.
- Use companies like Uline to package your items if need be
- Use a ‘FRAGILE’ sticker, if necessary
Maximizing box space doesn’t only protect your items. Small packages are cheaper to ship. If you are selling abroad, you will have to contend with higher shipping costs. Cross-border traders might have to reassess their boxing practices to keep packages as compact and light as possible to avoid higher international shipping rates.
In order to edit a label that was already printed you must cancel the shipment and reprint the label one more time with the correct information.
Yes. You can change the size of your labels in your settings.
By sending a parcel with WISS you provide us with the size and the weight of your parcel to obtain our shipping price. Once your parcel is sent and arrives at our hub, the parcel is automatically sized and weighed once more. If the information provided when printing the original label are matching then the shipping price remains the same and no adjustment is necessary. However, if your parcel is larger or smaller, heavier or lighter than the information originally supplied (at the point of original shipping price being provided) we will adjust the price accordingly.
For more information check our invoicing FAQ.
For Information on product terms and conditions related to transport, please see below: