At times you may receive an order (and subsequent payment) which is later cancelled. In these cases there is a basic process to ensure customer satisfaction and minimal action required for all parties concerned.
Below is a simple step by step guide recommended to ensure a smooth, effortless process for any Cancelled orders:
1: When notified of the intention to cancel, please proceed to cancel the order within whichever e-commerce platform you utilise i,e WooCommerce, Shopify etc.
2: Proceed with refunding the customer for the item/product purchased via PayPal (you may have suggestions within your platform to do it directly via your user interface, however it is necessary to refund via PayPal for speed, security purposes and for Webinterpret to automate the refund process asap).
3: If the customer ordered and purchased selecting the Webinterpret Parcel Forwarding service, this charge is separate from the product/item price, and needs to be processed directly by Webinterpret.
Once the order has been confirmed as cancelled within your platform, Webinterpret will receive this notification and automatically process the refund (for shipping costs) due to your customer.
The process for refunding shipping/parcel forwarding costs will be completed and appear in your customers account within 7 days.
As this process is now automatic, we encourage you to contact us directly, only for those refunds which have not been completed within the 7 days since order cancellation.
In the event any refunds not completed within the 7 days since cancellation within your e-commerce platform, please complete our revised webform and we will investigate further and provide updates asap.