Online Stores - Managing Active Connection Between Your Store and Our Service

Webinterpret's Online Stores program runs via an active connection from your store to our service. 

When initially setting up your Online Store service, you will need to add this connection via whatever platform service you utilise ie Magento, Woocommerce etc. This is what provides the working relationship and stable synchronization of the program itself.

Also a factor for both Magento & WooCommerce stores, any issue in enabling the connection itself may be due to the need for Whitelisting Webinterpret IP Addresses. This is explained within this Help Center Article (if you are not involved in the set-up of the store then you should contact the System Administrator or Hosting Provider for assistance). 

In any case where you wish to double check that the connected is live and enabled, we have provided some examples from various platforms below:

Magento:

As you can see, the ''Status'' for all ''Components'' such as ''Webinterpret Key'' & ''Integration'' have passed the ''Status'' test. If any of these ''Components'' display as not connected or enabled, it will display Status as ''Fail(ed)

magento.png

Woocommerce:

Similar to the structure of Magento, you have the ''Status'' of the connection confirmed within the Wordpress admin integration. As per Magento, if any of these ''Components'' display as not connected or enabled, it will display Status as ''Fail(ed):

woocommerce.png

 

Bigcommerce:

To install the BigCommerce application for the first time, to the app store within the BigCommerce website here and click install.

2._WI_app_page_-_Not_installed.png

Access to your BigCommerce store will need to be confirmed as per below:

3._WI_app_page_-_Installation__1_.png 

Within the BigCommerce dashboard, open the ''My Apps'' section to verify that the Webinterpret application is both listed and installed. Open the application via the ''Launch'' button and verify that you can access the settings form which includes the option of enabling your PayPal email address and other aspects (as shown below):

bigcomm_1.1png.png

To receive International payments via PayPal, record as per below: 

4._WI_app_-_Settings_page.png

For issues related to installtion, please try unistalling the app and then re-installing the application from the BigCommerce marketplace. If issues continue, please contact us via our webform and our Customer Care team will investigate any issue.

Shopify:

Within webinterpret.myshopify.com/admin/apps/webinterpret, you will see that the connection is confirmed via the message ''Webinterpret Shopify APP is connected''.

shopify.png

In cases where you are unable to ascertain the issues concerning broken or interrupted connection, please contact us via our Webform and supply as much information as possible, including screenshots of these pages, IP addresses and any other relevant details.

If you have not currently signed up for the Free Online Stores Program, please register here.  

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