FAQ - WebInterpret WooCommerce Plugin

What is the WooCommerce WebInterpret Plugin?

The plugin creates international versions of your store in local language, local currency and with local shipping options giving international buyers an unbeatable end-to-end local shopping experience.

How do I access the WebInterpret Admin Panel?

In order to access your new admin panel, just log in to your WooCommerce Wordpress panel, and look for the tab WebInterpret. See below:

WOOPANEL.PNG

Why is it needed?

The plugin gives us access to your product catalogue so that we can translate and localize your products in order create the international versions of your store.

What does it do?

It synchronizes your product catalog across all the international versions of your store.
All new international orders are added to your standard WooCommerce order management and can be fulfilled using exactly the same workflows as you do today.
It allows for you to control the international versions of your stores by
Enabling or Disabling specific countries
Editing or Disabling your own flat shipping rates
Changing your Tax settings
Changing the PayPal email account to which you receive your international orders.
Enabling or Disabling the service
Gives your international visitors a translated and localized end-to-end local shopping experience.

How can I install or update it?

If you’re a new customer, signup here https://webinterpret.com/online-stores/ and follow the instructions provided.
If you’re an existing customer and wish to update your plugin, you can download it here: https://webstores.webinterpret.com/download/plugin-woocommerce-latest

(please make sure that you keep a copy of your WebInterpret key just in case it is removed when updating the plugin, without this key you will need to register as a new customer again)

How can I enable or disable a country/market?

Go on the WebInterpret menu on your WordPress admin panel and select the submenu ‘’Markets’’. Once there you will see a table with a row for each country including the following information:
Which region it belongs to
The currency that is offered to your customers
The status of this country (whether it’s enabled or disabled)
The shipping rate (if you have enabled this using your own flat shipping rates)
A link to visit your international store for this country
You can enable or disable each country by either individually clicking on the disable button that appears when you hover over the country name, or by using the checkbox to make bulk changes. You may also view the international versions of your store for each country by clicking on the url column.

An example of how your country selection will appear is provided below:

WOOMARKET.PNG

How can I enable and edit my own flat shipping rates?

Go to the WebInterpret menu on your WordPress admin panel and select the submenu, ‘’Shipping’’. You will see regions with flat shipping rates included for these regions. By default these values will be empty and we will not display your own flat shipping rate. If you populate a value then we will display to your customers an additional option with your own shipping rate as you have set it. Please be aware that when a buyer selects your shipping option, you will need to ship the parcel directly to him and not via our Parcel Forwarding service.

Again, example is shown below:

WOOSHIP.PNG

How can I change my Tax settings?

Go to the WebInterpret menu on your WordPress admin panel and select the submenu ‘’Tax’’. You will see a field where you can set your tax rate (VAT) and if you are an EU seller you will see the option to enable or disable VAT exemption. 

As shown below:

WOOTAX.PNG

How can I customize the design of the international versions of my store?

Go to the WebInterpret menu on your WordPress admin panel and select the submenu, ‘’Design’’. You will see a field where you will be able to paste your own CSS content that will be loaded on to all international versions of your store. With this CSS you can alter the design, look and feel of your international stores. Please be aware that you will be responsible for ensuring that the css you create is fully functional and responsive.

As shown below:

WOOCSS.PNG

How can I change the PayPal email account used for my international stores?

Go to the WebInterpret menu on your WordPress admin panel and select the submenu, ‘’General’’. You will see a field where you can change your PayPal email address. Please make sure that this value is accurate, as it is critical for payments. If you insert the wrong email address or an incorrect spelling or domain, it may result in your customers not being able to place orders on your international stores.

As shown below:

WOO1.PNG

How can I disable the WebInterpret service or plugin?

If you wish to disable the international versions of your store, we highly recommend you contact us and not do it by just removing the plugin. This may result in an unwanted SEO impact, and the international versions of your store may still be live. If you still wish to disable the service go to the WebInterpret menu on your WordPress admin panel, and select the submenu ‘’General’’ where you can change the status of the plugin to Disabled, we do however we still recommend contacting us prior to any changes or disabling of service/plugin.

Important:
Please note that changes you make may take up to 30 minutes to be implemented and visible on the international versions of your store.

For any changes or modifications that you wish to make that are not currently available in your Wordpress Admin panel, feel free to contact us.

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